Indeed, he presents to us an unrelenting and ultimately overwhelming tapestry of everyday Americans with personal health-care horror stories. His main focus isn't even people with no health care, but it's people who have health care and still suffer. Cases in point? How about the man whose insurance plan wouldn't cover reattaching the tops of two of his fingers after a sawing accident? He had to choose between reattaching his middle finger for $60,000 or his ring finger for $12,000 because he couldn't afford both. How about the woman who was in such a bad car accident that she was knocked unconscious and had to be rushed to a hospital in an ambulance? Her HMO socked her with astronomical bills because they claimed that her ambulance ride was not pre-approved. Apparently, she was supposed to pre-approve it while she was out cold.
The most shattering moment in the film, however, is when Moore presents his final thesis, which comes in the form of one simple question about the Unites States: "Who are we?" It's a question that will linger in your mind and heart for a long time.
—Reporting From Glendale, California